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If a participation managed through Fortu turns out to be a winner, you will receive an automatic notification through the channels registered in your account, including email, SMS or in-app notifications.

You can also check the status of your participations directly from your account at any time.

Prizes are subject to the procedures, validations and timeframes defined by each official lottery operator.

For smaller prizes, Fortu may handle crediting or transfer processes through the methods enabled on the platform.

For prizes that require additional validations or in-person claiming, the user will receive guidance and specific instructions to complete the corresponding process with the official operator.

Fortu does not make any deductions from the prizes obtained by the user, except for tax withholdings or deductions required by applicable law.

Fortu acts as an intermediary and agent of the user to manage the acquisition of official participations issued by authorized operators.

Depending on the lottery and the applicable operating conditions, the user may view a digital copy, graphic representation or receipt related to their participation. The information available in the user's account, together with the platform's internal records and the confirmations issued, constitutes supporting evidence of the management carried out by Fortu on the user's behalf.

Prizes are subject to the procedures, validations and conditions defined by the corresponding official operator and applicable law.

Smaller prizes may be credited or transferred through the methods enabled on the platform, once they have been validated and processed by the corresponding official operator.

In cases that require additional validations or in-person claiming, the user will receive guidance and specific instructions to complete the process.

The user can check the status of their prizes and transactions directly from their account.

If a user obtains a prize that requires special validations or in-person claiming before the corresponding official operator, Fortu will provide informational and operational support throughout the process.

In these cases, the user will receive specific instructions related to identity validation, documentation and the claiming procedure.

To request a withdrawal, the user must log in to their account and select an enabled withdrawal option.

For regulatory, security and fraud-prevention reasons, Fortu may request additional identity validations before processing certain operations.

Processing times will depend on the selected payment method and the corresponding internal validations.

If additional documentation is required, the user will be notified in a timely manner through the channels registered in their account.

Prizes associated with participations managed through Fortu are subject to the validations, procedures and conditions defined by the corresponding official operator and applicable law.

Depending on the type of prize and the official operator's policies, some payments may require additional validation, identification or in-person claiming processes.

Fortu may provide administrative and informational support during such processes.

The security and privacy of our users' information is a priority for Fortu.

The platform uses security protocols, encryption and technical measures designed to protect users' personal and financial data, in accordance with applicable Colombian law and our internal data-processing policies.

Yes.

Fortu implements security protocols, encryption and technical measures designed to protect the operations carried out within the platform.

All information transmitted between the user and Fortu is processed through secure connections and protection mechanisms aimed at reducing the risk of unauthorized access.

Fortu operates under a technological intermediation model aimed at providing transparency, traceability and security in every transaction carried out by users.

Every request made on the platform is associated with internal records, digital confirmations and validation mechanisms that allow the user to review the history of their operations.

No.

Fortu is a technology platform that acts as an intermediary and agent of the user to manage the acquisition of official participations issued by authorized operators.

The platform allows the user to check information related to their requests, confirmations and records associated with the operations carried out within the app.

Fortu does not operate, manage or issue games of chance.

Fortu earns revenue through service charges associated with the transactions carried out through the platform.

The applicable amounts will be disclosed to the user before confirming each request.

Fortu does not make any subsequent charges on the prizes obtained by the user.

To use Fortu's services, the user must create an account and link a valid payment method. Requests made on the platform will be processed using the available balance or through the enabled payment methods.

Fortu may use financial interoperability systems, bank validation and authorized technological tools to facilitate deposits, payments and withdrawals within the platform.

Once a request is confirmed, the user will receive an automatic notification through the channels registered in their account.

Due to the operational nature of the service, once a request has been processed and managed with the corresponding authorized points, it cannot be cancelled or reversed.

If the user believes an error occurred or needs additional information about an operation, they may contact our user support channels to review the corresponding case.

Due to the operational nature of the service, once a request has been processed and managed with the corresponding authorized points, it cannot be cancelled or reversed.

If the user believes an error occurred or requires validation of an operation, they may contact our support channels to review the corresponding case.

Fortu earns revenue through service charges disclosed to the user in advance at the time of making each request.

For this reason, Fortu does not make any additional charges on the prizes obtained by the user, except for tax deductions required by applicable law.

Some prizes may be subject to taxes, withholdings or tax obligations established by current Colombian law.

The applicable deductions will depend on the type of prize, its value and the corresponding legal provisions.

Fortu recommends consulting professional tax advice in the event of obtaining high-value prizes.

Prizes may be subject to taxes, withholdings or tax obligations established by current Colombian law.

When applicable, the deductions required by law will be made before the delivery or transfer of the corresponding prize.